Return to CT.Gov Home
Department of Children and Families
DCF Logo

Policy Manual
ADMINISTRATIVE ISSUES
Case Related Issues

31-8-5
Confidentiality

Policy

DCF client information and records are confidential. A client's consent is generally required in order to disclose information to another agency or individual. However, disclosure of information without a client's consent is authorized, and in some cases mandated, according to Connecticut General Statutes.

Legal Reference: CONN. GEN. STAT. §17a-28; 17a-101.

Definitions

DCF clients include the children served by the Department as well as their parents.

Client information and records mean information created or obtained in connection with the Department's child protection activities or activities related to a child while in the care or custody of the Department, including information in the Central Registry. Records not created by the Department are not subject to disclosure except as specifically noted.

Consent means permission given in writing by a DCF client, his attorney or authorized representative to disclose specified information within a limited time period to specifically identified individuals.

Disclose means (a) to provide oral summary of records maintained by the Department or (b) to allow the review or provide copies of records in whole, part or summary form.

Release Forms

There are two (2) approved forms to authorize the release of information to or from the Department:

  • DCF-2131, "Authorization for Release of Information" (for non-HIV related information)
  • DCF-2134, "HIV Authorization for Release of Information".
Mandated Disclosure of Information

Upon their request, DCF must provide Connecticut State's Attorneys with copies of any information contained in DCF files. This information must be requested pursuant to the investigation or prosecution of allegations of child abuse and neglect.

Note: Information contained in the record from the Superior Court for Juvenile Matters shall only be released upon an order of the court.

Permissive Disclosure of

Information

DCF may, at its discretion and if it is determined to be in the client's best interest, release information without the client's consent to the following individuals:

  • A multidisciplinary investigation team formed to assist the Department in the investigation, treatment or review of child abuse and neglect cases.
  • An authority in another state responsible for investigating or protecting against child abuse and neglect.
  • An individual, including a physician, who is authorized to place a child in protective custody if the child is before him and the information is required to determine whether the child should be placed in protective custody.

Cross-reference: Central Registry, policy 33-30.

  • An individual or agency responsible for a child's care and custody and authorized by the Department to diagnose, care for, treat or supervise a child who is the subject of a report of abuse or neglect.
  • The attorney general or assistant attorney general providing legal counsel to the Department.
  • Individuals or agencies engaged in medical, psychological or psychiatric diagnosis or treatment of a client and/or the person who perpetrated the abuse. Disclosure is permitted when the information is needed to accomplish the objective or diagnosis or treatment.
  • Mandated reporters: Information disclosed shall be limited to the final disposition of the investigation and services provided or arranged for by the Department to protect the child from further harm.

Protected Information

Information identifying a non-mandated reporter shall not be released without his/her written consent except to employees of DCF, law enforcement officers, a state's attorney or an attorney general.

Individuals who cooperate with an investigation of child abuse or neglect may request that their identity be kept confidential. The Department may also decide to protect this information if disclosure would be detrimental to the person's well-being.

Note: If a state's attorney requests this information, it must be disclosed.

Procedures for Disclosure

When information is disclosed from a client's record, the DCF worker shall

  • first attempt to secure the client's written consent
  • advise the recipient that the information is confidential and cannot be disclosed further except as provided by statute
  • document in the client's record what information was released, to whom and for what purposes.
Office of Public Information

Requests for client and records and information from the following individuals shall be forwarded to the Office of Public Information:

  • Legislative Program Review and Investigations Committee
  • news media and members of the general public
  • individuals conducting research
  • auditors of public accounts

The Office of Public Information may also disclose that the Department has commenced a child abuse or neglect investigation if disclosure is determined to be in the client's best interest.

Client Access

A DCF worker shall

  • disclose information or records to clients, their attorneys or authorized representatives, at their request, unless it is determined to be contrary to their best interest
  • advise clients of their right to have the reason for denying access set forth in a written notice signed by the Commissioner
  • advise clients of their right to seek judicial relief if access is denied.
Penalty for Unauthorized Disclosure

Any unauthorized disclosure of client information or records may be punishable by a fine of not more than one thousand dollars or imprisonment for not more than one year, or both.

Connecticut Department of Children and Families Effective Date: February 15, 1996 (Revised)