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Policy Manual
 

Table of Contents
Chapter 33:  CHILD PROTECTIVE HOTLINE

33-1
Overview

Please click number to access topic.

Topic

Number

Overview (this page)

33-1

Hotline Introduction

33-2

Summary of Legal Requirements Concerning the Reporting of Child Abuse and Neglect

33-3

Central Registry

33-3.1

Calling the Hotline 

  • Overview
  • Types of Calls
  • Answering the Call
  • Role of the Caller
  • Anonymity of Reporters of Abuse or Neglect

 

33-5-1
33-5-2
33-5-4
33-5-6
33-5-8

Child Abuse and Neglect Calls

  • Overview
  • Role of the Child Protective Hotline Worker
  • Steps to Answer a Call and Complete a Report
  • Questioning the Caller
  • Ending the Call
  • Determining the History of Child Abuse or Neglect
  • Criteria to Determine Acceptance of a Report
    • Operational Definitions
    • Special Categories
  • Determining Response Time
  • Notification to State or Local Police
  • Critical Incident Reports
  • Response Letter to Mandated Reporters
  • Supervisory Approval of Report
  • Transmitting a Report for an Investigation
  • Appeal of Acceptance Decisions

 

33-6-1
33-6-2
33-6-3
33-6-4
33-6-10
33-6-12
33-6-14
34-2-7
See Section 33-7
33-6-16
33-6-18
33-6-20
33-6-22
33-6-28
33-6-30

33-6-31

 

Criteria for Report Acceptance: Special Categories

  • Overview
  • Reports of Abuse, Neglect or In Danger of Abuse in Pending Divorce Actions
  • Reports of Abuse Neglect, or in Danger of Abuse in Post-Divorce Situations
  • Death of a Child
  • Sexual Abuse Intake Criteria
  • Educational Neglect
  • Reports of Abuse/Neglect Concerning a Department Employee
  • Reports of Abuse or Neglect Concerning DCF Family Homes or Private Facilities and Agencies
  • Safe Havens for Newborns

 

  • High Risk Newborns
  • Disabled Infants with Life Threatening Conditions
  • Religious Beliefs of Parents Preventing Necessary Medical Care
 

 

33-7-1
33-7-3
33-7-4
33-7-5
33-7-6
33-7-7
33-7-10
33-7-11

33-7-15

 

See Chapter 34
See Chapter 34
See Chapter 34

Information and Referral Calls

  • Overview
  • Role of the Information and Referral Worker
  • Steps to Answer a Call
 

33-10-1
33-10-2
33-10-4

Calls Regarding Active Cases 33-12

Regional Office On-Call System

  • Non-Delinquent Out-of-State Runaways

33-14

33-14-1

Child Abuse and neglect Hotline Investigations

  • Overview
  • Role of the Hotline Investigator
  • Reports of Abuse or Neglect Concerning a Department Employee
  • Reports of Abuse or Neglect Concerning DCF Family Homes or Private Facilities and Agencies
 

33-16-1
33-16-4
33-16-20

33-16-21

Hotline Supervisor 33-18
Hotline Administrator 33-20
Central Registry - Victims 
Central Registry - Perpetrators
Expungement
33-30
33-31
33-32

Connecticut Department of Children and Families                        Effective Date:  March 30, 2004 (Revised)