Mediation is a formal process by which one or more trained facilitators assists the parties to a case in reaching an agreement on a contested issue(s). 

The Judicial Department has developed protocols for determining which cases may be appropriate for mediation and/or family case conferencing. The Judicial Department also handles scheduling and training of the facilitators. The local Court Services Officers will provide all parties with this information prior to the mediation or family case conference.

If the Department decides to participate in a mediation or family case conference, then  the Social Worker and/or Social Work Supervisor must be fully prepared to discuss and resolve any issues that may come up. If the Social Worker and/or Supervisor do not have authority to enter into an agreement, a DCF manager who does have authority shall be available by telephone.  

Discussions during mediations and family case conferencing are generally confidential and a statement made during a session cannot later be used against the person who made it.  This rule is designed to make all parties can feel comfortable openly discussing any topic. 

Exception:   New disclosures of abuse or neglect must be reported to the Hotline.