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Policy Manual
Post Licensing Support For Licensed Families

Role and Responsibilities of the FASU Support Worker


The licensed family’s FASU support worker shall collaborate with the child’s Social Worker, other DCF staff and community providers to support the licensed family’s parenting ability.

The child’s Social Worker shall notify the FASU support worker when a placement is made in a licensed home.


Responsibilities of the FASU Support Worker

The relationship between the FASU support worker and the licensed family is key to the success of the support. Availability, receptiveness, listening skills, trust and communication are integral parts of building the relationship.

The FASU support worker shall

when a family is licensed, develop and update a Foster Family Profile (DCF-2157) which the child’s worker can give to the child prior to placement in the foster home

within twenty-four (24) hours of notification of a placement, contact the family to discuss placement suppport needs and available services including the provision of written information regarding day care

make a minimum of quarterly in-person contacts and monthly telephone contacts with the licensed family. Such contacts must be documented in LINK.

within thirty (30) days of licensure, work with the family to develop the Resource Family Support Plan, DCF-470. See Policy 41-26-5, "Mandatory Post-Licensing Training Requirements".

facilitate support groups. See Policy 41-25-20, "Support Groups."

attend a Permanency Planning Team (PPT) meeting if a family on the support worker’s caseload is being teamed for adoption or subsidized guardianship

communicate and collaborate with the child’s worker regarding a possible disruption or during a removal. See below.

within the first three (3) months after licensure, review the following topics with the licensed parents in their home, using videotapes and other teaching tools:

- DCF policies and procedures governing out-of-home placement of children

- DCF responsibilities to licensed parents and children in care

- the respective roles of the FASU support worker and the child’s Social Worker

- the role and responsibilities of licensed parents in achieving program goals, and

- DCF health policies, common health problems of children in care and the role of the licensed parents in identifying and accessing appropriate health care services for children in their care

empower families with the techniques of

- problem identification and resolution, and

- advocacy for children within systems; e.g., with local boards of education

provide follow-up when the home is over its licensed capacity and during any non-conforming placement. See Policies 41-19-2, "Principles of Foster Care Matching"; and 41-19-3, "Placements Which Do Not Conform to the Principles of Matching".

notify the FASU supervisor of any issues or regional practices identified by the licensed parents which need improvement

provide follow-up to an investigation or regulatory complaint in the home. See below.

notify the HMU Clinical Nurse Coordinator if a child with complex medical needs is placed with a family that has not yet completed certification training. See Policy 41-7-3, "Post-Licensing Certificate Training"

consult with the RRG to ensure the provision of necessary services for the care of children with complex medical needs or behavioral health needs

ensure appropriate follow-up when a licensed parent has a positive test for tuberculosis which requires annual x-rays and medical follow-up with a physician’s statement.


Role in Abuse/Neglect Investigations

When the Hotline has accepted a report of alleged abuse or neglect involving a licensed parent, the assigned investigator shall notify the FASU Program Supervisor.

Upon notification of the allegation, the FASU Program Supervisor shall

place the licensed home on hold, and

confirm that all Social Workers who have children in the home have been notified of the allegation.

Within twenty-four (24) hours of receipt of the report and, when possible, prior to commencing the investigation, the investigator shall meet with the FASU support worker and/or supervisor to

discuss the allegation

review the family’s history with the Department, and

determine the level of involvement of the FASU support worker with the family during the investigation.

FASU staff shall not notify the family of the report, details of the allegation, or the hold status prior to the investigator making contact with the family.

When deemed appropriate by a joint decision of the FASU Program Supervisor and the Investigation Program Supervisor, the FASU support worker may accompany the investigator to the home.

Within 72 hours of completion of the investigation, the FASU support worker shall

visit the family to review the investigation findings and discuss any further action needed, and

document the follow-up in LINK narrative.

Cross-Reference: For investigation procedures, see Policy 34-12-9.1, "Reports of Abuse or Neglect Concerning DCF Family Homes".

Role When There are Complaints Involving Regulatory Issues

When the Department receives a complaint involving a family home that is licensed by DCF or approved by a private child-placing agency, the Department shall respond promptly.

A complaint regarding a DCF licensed home or a private agency approved home

may involve a regulatory issue, and

does not meet the criteria for acceptance as a report of alleged abuse or neglect as determined by the Hotline.

Cross-Reference: For the procedures to respond to such complaints, including the role of the FASU support worker, see Policy 41-25-26, "Complaints Involving Licensed or Approved Family Homes".

Preserving a Placement

When a foster parent first identifies a problem which may cause the placement to disrupt, the foster parent shall notify

the child’s worker, if the problem is related to the child’s behavior or condition; or

the support worker, if the problem is not child related.

If the support worker learns of a child-related issue, he/she shall notify the child’s worker for follow-up.

In any of the above situations, the child’s worker and the support worker shall communicate with each other regarding the problem. If needed, the workers may consult with the Regional Resource Group.

As needed by the case situation, the involved workers shall meet with the foster parent to

attempt to resolve the problem and avert a crisis or emergency placement

arrange for placement preservation services, such as

- Intensive Family Preservation

- Parent Aides

- Respite Care

- FAST Program

- Birth toThree

- other community services, and

develop a contingency plan in the event the placement cannot be maintained.

If the placement cannot be maintained, the child’s worker shall notify the FASU matcher of the need for a new placement and any special requirements.

Support During the Removal Process

When a placement cannot be preserved, and whether DCF initiates the removal of a child or a foster parent requests the removal, the child’s worker, supervisor and, when possible, the foster parents shall meet to plan for the child’s transition to another placement.


36-55-15, "Moving a Child in Foster Care"

36-55-20, "Placement Disruption Conference"

Disruption Conference

The support worker shall arrange, attend and document in LINK the occurrence of a disruption conference for any child whose placement is disrupting and a new placement has been requested.

Connecticut Department of Children and Families                          Effective Date: March 15, 2003  (Revised)