• The investigator makes the initial face-to-face contact with the child and family. This role is a difficult one since there are dual responsibilities of determining child safety and also beginning the process of service delivery that can strengthen families.

• The safety of the child is of primary importance to investigators and DCF staff.

• The investigation is defined as fact finding rather than service delivery. However, the investigator must provide accurate information and referral for families who are in crisis.

• The primary role of the investigator is to conduct the investigation.

In carrying out this role the investigator also

-will provide or arrange for services which are immediately necessary to protect the child; e.g., medical services, foster care placement

-may recommend to child protective assessment/service workers, who are responsible for comprehensive case planning, that certain services be provided

• Investigations are conducted in a manner which is appropriate to, and respectful of, the culture and primary language of the client.

• Investigations are time limited. The Department’s mandate is to complete its investigations within thirty (30) calendar days of the acceptance of the report at the Child Protective Hotline.

• If the report is unsubstantiated, the investigator may inform the family of optional services available to meet the family’s needs that are not related to child safety.