The Quality Assurance Division shall conduct the second level
review for all case practice issues identified as managerial or urgent through the
Treatment Planning Conference/Administrative Case Review process.
Regsponse to QAD
The
regional, facility or program manager shall respond to the Quality Assurance Division
stating how the case practice issue was resolved within these timeframes:
·within twenty-four (24) hours of receipt of an urgent notice
·within fifteen (15) working days of receipt of a managerial notice.
QAD Actions
For each managerial and urgent issue
identified, the Quality Assurance Division shall
·verify the regional, program, facility, and central office responses in LINK
·identify discrepancies among responders
·follow-up on each issue
·facilitate and record the resolution of the case practice issues, and
·track and report on the issues.
Quarterly Reports of Reviews
The Quality Assurance Division shall provide quarterly
reports regarding managerial and urgent reviews to the Quality Council.
Connecticut Department of Children and Families
Effective Date: February 15, 2003 (Revised)
